FAQs

General

What is Bitreserve?

BitReserve is a comprehensive crypto banking application aiming to revolutionise the financial sector. It offers a suite of services, including trading, staking, and investing, complemented by an advanced AI chatbot that provides trading insights, research, and more.

What makes BitReserve different from other crypto platforms?

BitReserve stands out due to its comprehensive suite of financial tools, AI-driven insights, focus on real yield, and commitment to benefiting its token holders. Its vision is to be a one-stop solution for all crypto-related financial needs.

how do i benefit as a token holder?

Exclusive Access to Features:

BitReserve will offer exclusive features or early access to new services for its token holders. This could include advanced trading tools, research insights from the AI bot, or special promotional events.

The AI chatbot, which provides trading insights, research, and other valuable information, will soon be offering more advanced functionalities or insights to token holders, giving them an edge in their investment decisions.

How does BitReserve's AI-driven approach set it apart in the DeFi space?

While many platforms offer tools and analytics, BitReserve's AI chatbot provides predictive insights, comprehensive research, and personalized financial strategies, giving users a distinct advantage in the market.

What is the $BRV token?

The BitReserve application is powered by our platform's utility token, $Reserve. This token acts as the key to unlock a host of features, including access to our Debit card rewards program, AI-Advisory services, enhanced APY percentages, and the opportunity for users to earn interest on their tokens by accumulating $Reserve in their custodial wallet. Staking will only be live for the first month of our projects inception, all earning once this has ended will be through the use of our debit cards. Whitepaper to know more.

Whats the mission?

The platform aims to offer a blend of traditional banking features, cutting-edge DeFi solutions, and a seamless bridge between the two realms. The core premise behind BitReserve is to democratise finance, making it accessible to all, irrespective of their prior knowledge or experience in the crypto world. In essence, BitReserve's journey is not solely about redefining finance. It's about leveraging the power of decentralised finance to foster a society where opportunities are abundant, systems are transparent and fair, and every individual feels empowered and included. BitReserve's vision transcends profits, aiming for a profound positive impact on the world at large.

BitReserve Etho

At BitReserve, our foundational ethos is rooted in a code of ethics that prioritises the individual and their relationship with finance. Our inception is not just about creating another financial institution; it is about reflection. Reflecting on the essence of money, its transformation over the centuries, and its potential to empower or oppress. We recognise that for many, the financial system had become a labyrinth of complexities, often excluding those it was meant to serve.

How can I influence the direction and features of BitReserve as a community member?

BitReserve values its community. Token holders and active users can participate in governance decisions, propose new features, and vote on various platform developments, ensuring a user-centric evolution. With Bonus airdrops inbound

Security & Privacy

How do I know if the KYC process is approved or not?

When the application is live you will receive a confirmation email from bitreserve official email address letting you know that you can now access the products that require KYC.

Can I use the BitReserve app being based in the United States?

The centralised side of our services will be available to all jurisdictions that allow for it.

What should I do if I forget my CeFi password?

For your security, we prioritise the verification of your identity when resetting your account password. To initiate the process, please go to the BitReserve app and click on the 'Forgot my password' button. Once you do, you'll receive an email containing further instructions, as illustrated in the provided image. If you require additional assistance, don't hesitate to reach out to our support team.

Is insurance applicable to all assets on my bitreserve app?

Insurance and security will be upheld for all users of our applications however its to be clear we're pushing for custody of your own assets.

CeFi

Can I use the bitreserve app if KYC is not possible for my country?

Regrettably, the BitReserve application cannot be accessed by residents of the following countries: Afghanistan, Australia's dependent territories, Barbados, Belarus, Botswana, Burkina Faso, Burundi, Cambodia, Cuba, North Korea (DPR Korea), Ethiopia, Fiji, dependent territories of France, Ghana, Iran, Iraq, Jamaica, Libya, Mali, Mauritius, Morocco, Myanmar (formerly Burma), dependent territories of the Netherlands, dependent territories of New Zealand, Nicaragua, Norwegian dependent territories, Pakistan, Palau, Palestine, Panama, Russia, Samoa, Senegal, South Sudan, Sudan, Syria, Trinidad and Tobago, Tunisia, dependent territories of the United States of America, Uzbekistan, Vanuatu, Vatican City, Yemen, and Zimbabwe. We apologize for any inconvenience this may cause. In the BitReserve application, you have the opportunity to earn Stablecoins directly. Presently, we support earning in USDC, BUSD, and USDT. Stay tuned for upcoming announcements regarding additional options. Don't forget to follow our Telegram group to stay informed and up-to-date. However all DEFI applications will be free to all

How do I earn stablecoins?

Earning Stablecoins is available directly in the BitReserve application through our yeilding RWA and Defi products.

Do users get their own bank account on BitReserve?

Once your KYC is successfully approved, you'll gain full access to all the services available on the CeFi side of the application. Stay tuned for upcoming announcements regarding the integration of bank account services.

Can I unlock my earning?

All processes will be made clear with the release of our earn programs.

My identification (KYC) attempt failed. Why can’t I try again?

At this moment, our provider has notified us that the transaction has been declined, and there are no further attempts available. We understand this may be inconvenient, and if you believe this to be an error, please don't hesitate to contact support.

How long does the Identification (KYC) process take?

When ready!, our identification provider may be processing other documents before reaching yours. We kindly ask for your patience, as the identification check typically takes between a few minutes to a few hours to complete.

How do I deposit digital assets on to my centralised account?

When making a crypto deposit in BitReserve Centralised wallet, it's designed to be a swift process, typically completing in approximately 5 minutes. However,

on rare occasions when network congestion occurs, the process may extend to 1-2 hours. If your deposit has not arrived by that time, please feel free to submit a support ticket by clicking here. We're here to assist you promptly and ensure a smooth experience.

How do I create a CeFi account?

More to follow with release!

How do I withdraw digital assets from the BitReserve app?

More to follow with release!

How do I EARN on the BitReserve app?

More to follow with release!

Debit Card

How many free virtual cards can one have?

Each account will be provided with one card by our card provider. Any potential changes to this arrangement will be communicated through our official social media channels.

Can you tell me when debit cards will be available?

While we deal with the the release of the BitReserve Debit card! this is your chance to be among the first to receive a BitReserve debit card, simply by reacting and being apart of the community.

With the card, would there be an option to pay with euros or with cryptocurrencies?

BitReserve will have the capability, through our provider, to offer users the option to switch between FIAT and cryptocurrency as payment methods when transacting with merchants or individuals.

Who is the issuer of the $BRV debit card?

Wallester is the issuer of the $BITRe debit card.

App

Can I purchase assets directly on the BitReserve appilcation?

Unlock the flexibility to acquire digital assets within the BitReserve app, whether you prefer the CeFi or DeFi side. Purchase using your crypto assets, stable coins, or even directly with Euros. It's as straightforward as depositing funds into your CeFi application, and you're all set to dive in!

CeFi vs DeFi – What’s the difference?

The BitReserve application features two distinct financial aspects. The CeFi, or Centralised Finance, segment provides a centralised financial solution, where BitReserve handles and secures transactions, ensuring user funds are fully insured and protected.

On the flip side, the DeFi, or Decentralised Finance, facet offers a decentralised financial solution. Here, transactions are managed by a network of decentralised participants, with users taking full responsibility for the security of their private keys and assets. In this realm, BitReserve never retains any private information.

DeFi

I am trying to buy $BRV on a Ethereum DEX but I do not see $BRV in the Swap dropdown

You can search by contract address.

Token contract address is: its coming home

How do I deposit assets on DeFi?

Making a crypto deposit into the BitReserve DeFi wallet is designed for swift success, typically taking just around 5 minutes. However, in rare instances, network congestion may extend this to 1-2 hours. If your deposit hasn't arrived by that point, please don't hesitate to reach out to us if your having issues.

How do I withdraw digital assets from the BitReserve?

Follow Our complete guide with the release!

Tutorials

How do I connect to UNISWAP or any exchange on Defi on the app?

When accessing the app you will need to connect your wallet using the button on our main home page which will redirect you to our applications with futher instructions

How to earn with BitReserve?

Once our earn program is fully operational we will provide detailed how to guide on your journey earning with us

How do I create a CeFi account?

All guides will be provided with the release!

How do I withdraw digital assets from the bitreserve app?

All guides will be provided with the release!

How do I EARN by providing liquidty within the app?

Full guide to be given with the release of the program!

How do I set up my 2FA?

Full guide to be given with the release of the CEFI accounts